Keep it looking like the day you bought it

What we tell people at the counter

Gold and diamonds wipe with a soft, dry cotton cloth. The kind you use on spectacles. Put jewellery on after make-up and hair spray. After wearing, wipe off perfume and skin oil. That is most of the advice. People ignore it, then bring a dull chain back and ask why it looks tired.

Store each piece separately. Chains knot if they share a box. Pearls and opals in fabric, not plastic. Keep stones out of hard sun. Keep everything out of pools and the sea.

Gold, diamonds, gemstones

Hallmark gold can take a soft cloth. Do not use powder or a kitchen cleaner. A thinned chain or a worn mangalsutra lock should come back to the store, not wait until it opens on the road. Italian gold is still gold — same cloth, same rule.

Diamond claws loosen. If a stone rocks, bring it in. Gemstone rings from Kundali — pukhraj, neelam, panna, manik — should not sit in a hot car or a bleach bucket. Antique and temple work has more seats and edges; wipe, do not scrub.

When to bring a piece back

A loose claw. A chain that has thinned. A lock that does not sit. Before a wedding morning, not the morning itself. Any of the four counters. Staff have stayed over 10 years; they often remember the piece. How we check a piece.

We do not publish a repair price list here. They will look at the piece and tell you. Custom remakes of a worn design are custom jewellery.

Which counter

Any of the four. No appointment needed before closing. Bhayandar, Mira Road, Kundali, Kandivali.

How to clean hallmark gold at home

Gold and diamonds wipe with a soft, dry cotton cloth. The kind you use on spectacles. Put jewellery on after make-up and hair spray. After wearing, wipe off perfume and skin oil. Do not use powder or a kitchen cleaner. Do not use toothpaste. Hallmark gold can take a soft cloth. It cannot take a shortcut from a reel.

Store each piece separately. Chains knot if they share a box. A carved haar will scratch a light Italian chain. Pearls and opals in fabric, not plastic. Keep stones out of hard sun. Keep everything out of pools and the sea. Chlorine and salt are not a debate. They are a no.

Diamonds, gemstones, mangalsutra locks

Diamond claws loosen with wear. If a stone rocks, bring it in. Do not wait for a wedding morning. Gemstone rings from Kundali — pukhraj, neelam, panna, manik — should not sit in a hot car or a bleach bucket. A thinned chain or a worn mangalsutra lock should come back to the store, not wait until it opens on the road.

A baju band screw, a nath hoop, a bracelet clasp — the same rule. If it sits wrong, bring it back. We will tell you whether it is a repair, a remake, or a new piece. We do not publish a repair menu here. The person at the counter will tell you for that piece. How we check new work is on hallmark and QC.

When to bring a piece back

A loose claw. A chain that has thinned. A lock that does not sit. Before a wedding morning, not the morning itself. Any of the four counters. No appointment needed before closing. Bhayandar closes 9:30 PM. Mira Road, Kundali and Kandivali close 9 PM.

Most staff have stayed over 10 years. The person who sold you the piece is often the person who looks at it again. That is the point of a family showroom that did not keep changing faces. We think long term. We are customer first.

Mangalsutra locks, Italian chains, gemstone rings

A mangalsutra lock that has worn should come back before it opens on Mira Bhayandar Road. An Italian chain still knots if it shares a box. A diamond claw that rocks should not wait for the next function. A pukhraj ring should not sit on a dashboard. These are the pieces people actually bring back, and they are the pieces we would rather see a week early.

Hallmark gold jewellery in North Mumbai is sold at four doors. Bring a piece to any of them. Bhayandar closes 9:30 PM. The others close 9 PM. No appointment. Staff have stayed over 10 years. They often remember the sale.

We will not publish a cleaning-chemical list or a repair menu. Soft cloth. No chlorine. Separate pouches. Then the counter. If you are not sure, message the store you use and send a photograph of the clasp or the claw. We would rather see a chain a week early than hear it opened on the road. Gold · diamonds · mangalsutra · a remake if the design is worn through.